Privacy Policy

Effective Date: May 18, 2026

Ratemate, Inc. (“we”, “us” or “our”) is committed to protecting your personal information. The following privacy policy (“Privacy Policy”) describes the way we handle information learned about you from your interactions with us, including but not limited to your visits to our mobile application (the “App”).

PLEASE REVIEW THIS PRIVACY POLICY CAREFULLY. When you provide us with your information, including when you access our App, you accept the terms of this Privacy Policy and our Terms of Use[1] and consent to our collection, use, disclosure, retention and other processing of your information as described in this Privacy Policy.

1. Information We Collect

a. Personal Information

Company collects personal information about you, which may include:

Name
Login information (i.e., username and password)
Profile picture
Telephone number
Email address
Year of birth
Gender
Approximate geographic location
Exact geographic location, if you agree to provide us access
Contact list, if you agree to provide us access
Photo library, if you agree to provide us access
Direct messages between you and other users
Reviews, ratings, comments, and other content you submit through the App
Lists, collections, follows, and other social activity within the App

We may collect this information when you:

Register an account with us
Access or use the App, including to post reviews/ratings or chat with other users
Contact us.

Where permitted by applicable law, we may combine your personal information with other information we have collected from you. We may also combine personal information we collect from you with information we receive about you from other sources, such as our service providers and website analytics and digital advertising vendors.

b. Information Collected Automatically

In addition, information about your device’s hardware and software is automatically collected by Company when you use the App. This information may include:

IP address
Access times and dates
Approximate geographic location
Operating system type
Browser type
Device type and model
Other technical information such as protocol status and substatus, bytes sent and received, and server information.

We may also collect information regarding traffic patterns and your interaction with our App and advertisements. This information is used by us for our business purposes, including for the operation and improvement of the App, for technical troubleshooting, to maintain the quality of the App, to provide general statistics regarding use of the App and to determine the effectiveness of our promotional campaigns.

We may also receive similar data from our website analytics and digital advertising vendors, online advertising networks and from social media platforms, subject to your registration and privacy settings with such third-party social media platforms, and we may share this data with such third parties.

c. Cookies and Other Information Collection Tools

A cookie is a small file containing a string of characters that is sent to your computer when you visit a website or use an online service. When you visit the website or use the service again, the cookie allows that website or online service to recognize your browser or device. Cookies may store unique identifiers, user preferences and other information.

We may use “session cookies” or “persistent cookies.” Session cookies are temporary and expire once you close your browser or once your session ends. Persistent cookies remain on your device for much longer or until you or your browser erase them. Persistent cookies have varying durations that are dependent on their expiration date.

We may also use third-party cookies, like Google Analytics, which sets cookies on the App to help analyze how visitors use the App. Please note that information collected via third-party cookies may be shared with our website analytics and digital advertising vendors.

You can visit https://www.google.com/settings/ads to learn more about Google’s use of cookies. If you would like to opt-out from the use of your information by Google Analytics, you may use Google Analytics’ opt-out browser add-on designed for this purpose.

Web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to manage and delete cookies, visit www.allaboutcookies.org. Some web browsers provide settings that allow a user to reject cookies or to alert a user when a cookie is placed on the user’s computer, tablet or mobile device. Most mobile devices also offer settings to reject mobile device identifiers. Although users are not required to accept cookies or mobile device identifiers, blocking or rejecting them may prevent access to some features available through the App.

Pixels / Web Beacons

A pixel or web beacons is an HTML code snippet embedded in a website or email that collects information about user behaviors and interactions with the website, mobile application or email.

We may utilize pixels/web beacons both on certain aspects of the App and in HTML-formatted email messages to you. Pixels/web beacons may be used for the purpose of, among other things, measuring the success of our marketing campaigns, compiling statistics about App usage and tracking the activities of users of the App and email recipients. For instance, we may use pixels from Google on the App to enable us to create targeted advertisements and measure the effectiveness of our advertisements. For additional information on interest-based advertising, please see the Interest-Based Advertising section below. Please note that information collected via pixels/web beacons may be shared with our website analytics and digital advertising vendors.

2. Interest Based Advertising

We may collect information about your online activities on our App to provide you with advertising about products tailored to your individual interests. We also may obtain information for this purpose from third-party websites or applications on which our advertisements are served.

You may see certain advertisements on other websites or applications because we work with advertising partners (including advertising networks) to engage in remarketing and retargeting activities. Our advertising partners allow us to target our messaging to users through demographic, interest-based and contextual means. These partners track your online activities over time and across websites and applications, including our App, by collecting information through automated means, including through the use of third-party cookies and pixels/web beacons, including the pixels/web beacons that we may utilize on the App and in our HTML-formatted email messages to you. They use this information to show you advertisements that may be tailored to your individual interests. The information our advertising partners may collect includes data about your visits to websites or applications that participate in the relevant advertising networks, such as the pages or advertisements you view and the actions you take on the websites or applications. This data collection takes place both on our App and on third-party websites or applications that participate in the ad networks. This process also helps us track the effectiveness of our marketing efforts. For example, we utilize certain of our advertising partners’ targeted advertising services to show you our advertisements on other websites or applications based on your prior visits to our App and other online activity.

Provided that a company participates in industry-developed programs designed to provide consumers choices about whether to receive targeted advertising, you may opt out of interest-based advertising generally through the Network Advertising Initiative website or by visiting http://www.aboutads.info/choices/ (web-based advertising) or http://www.aboutads.info/appchoices (for mobile advertising). To learn more, please visit the websites operated by the Network Advertising Initiative and Digital Advertising Alliance at www.networkadvertising.org/choices. Opting-out does not mean that you will stop receiving advertisements from us. It means that you still stop receiving advertisements from us that have been targeted to you based on your visits and browsing activity across websites or applications over time.

3. Mate Chat AI Assistant

Our application includes an AI-powered conversational assistant ("Mate Chat") that helps you discover and search for movies, television shows, books, restaurants, hotels, products, and other users' ratings. Mate Chat is not a human representative; it is an automated system that uses large language models and other artificial intelligence technologies, provided by third-party service providers, to interpret your messages and generate responses. When you use Mate Chat, we collect the content of your messages, technical and usage information (such as device identifiers, IP address, and session identifiers), and, where you have granted device permission, your geolocation for location-based queries. Please do not submit sensitive personal information, financial details, government identifiers, health information, or information about third parties; Mate Chat does not automatically filter such content.

Your messages and related metadata are transmitted to third-party service providers acting on our behalf, including providers of large language model inference, web and catalog search, and location lookup services; these providers process your information only at our direction and under contractual restrictions, subject to their own retention practices. Ratemate does not persist Mate Chat conversation history in its own databases — a short rolling window is held in memory only during your active session and discarded afterward — so no in-app history or deletion control is provided. Information collected through Mate Chat is otherwise used and disclosed as described elsewhere in this Privacy Policy.

4. How Information is Used

We may use the information we collect for any of the following purposes:

to provide the App to you and to improve the App;
to create and manage your account with us;
to operate, improve, and personalize the services we offer, and to give each user a more consistent and personalized experience when interacting with us;
to personalize our advertising and marketing communications and to deliver promotions and offers to you that we think may interest you;
for security, to detect fraud or illegal activities, and for archival and backup purposes in connection with the provision of the App;
to respond to your inquiries and communicate with you;
for our other business purposes, such as data analytics, accounting, auditing and reporting, developing new or improving our services, identifying App usage trends and determining the effectiveness of our promotional campaigns;
as we believe to be necessary or appropriate: (i) under applicable law; (ii) to comply with legal process; (iii) to respond to requests from public and government authorities; (iv) to enforce this Privacy Policy and our Terms of Use; (v) to protect our operations; (vi) to protect our rights, privacy, safety or property, and/or that of you or others; and (vii) to allow us to pursue available remedies or limit the damages that we may sustain.

Marketing Communications

You can opt out of receiving promotional emails or push notifications from us at any time by adjusting your notification preferences in the App, by clicking the unsubscribe link in any marketing email, or by contacting us at legal@ratemate.com. You may continue to receive transactional or service-related messages (such as account, security, or verification notifications) even after opting out of marketing communications.

5. Disclosure of Information

We may disclose your information:

With Third Party Service Providers Performing Services on Our Behalf. We share your personal information with our service providers to perform the functions for which we engage them. For example, we may use third parties to host the App, provide data analytics, deliver email and SMS communications, perform identity and account verification, and power AI-based and search-based features within the App.
With Other Users. You may post reviews and ratings through the App and may chat or message with other users. Any personal information you choose to share in such reviews, ratings, or messages will be visible to other users of the App.
Through Tracking Technologies. We may share information collected through tracking technologies on the App with our analytics and digital advertising vendors, including through the pixels and web beacons described above.
For Legal Purposes. We may share information that we collect from users as needed to enforce our rights, protect our property, or protect the rights, property, or safety of others, or as needed to support external auditing, compliance, and corporate governance functions. We will disclose personal information as we deem necessary to respond to a subpoena, regulation, binding order of a data protection agency, legal process, governmental or law enforcement request, or other legal or regulatory process. We may also share personal information as required to pursue available remedies or limit damages we may sustain.
Changes of Control. We reserve the right to transfer or assign the information that we have collected from users in connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

6. Account Information

You may update your account information at any time in the app's settings. You may also delete your Ratemate account at any time from Settings → Security and Account Access, or by emailing support@ratemate.com; deletion requests are processed within 30 days. We may retain certain information after deletion where required by law or for legitimate business purposes such as fraud prevention, dispute resolution, and backup integrity.

7. Links to External Websites and Online Services

Our App may contain links to third-party websites and online services. Any access to and use of such third-party websites and online services is not governed by this Privacy Policy, but is instead governed by the privacy policies of those third-party websites and online services, and we are not responsible for the information practices of such third-party websites and online services.

8. Data Retention

We retain personal information for as long as your account remains active and for a reasonable period thereafter to comply with our legal obligations, resolve disputes, prevent fraud, and enforce our agreements. Account profile information is retained for the life of your account. Usage logs and analytics data are typically retained for up to 24 months. Information necessary for legal, tax, or fraud-prevention purposes may be retained for longer where required by applicable law.

9. Data Security

Company uses reasonable security measures designed to prevent unauthorized intrusion to the App and the alteration, acquisition or misuse of personal information. However, please note that no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. It is your responsibility to protect the security of your login information.

10. Do Not Track

Our App does not currently take any action when it receives a Do Not Track request. Do Not Track is a privacy preference that you can set in your web browser to indicate that you do not want certain information about your webpage visits collected across websites when you have not interacted with that service on the page. For details, including how to turn on Do Not Track, visit www.donottrack.us.

11. Children

The App is not intended for, and we do not knowingly collect or maintain personal information from, anyone under the age of 13. We require users to be at least 13 years old to register an account. If you are between 13 and 18 (or the age of majority in your jurisdiction, if higher), you may use the App only with the involvement and consent of a parent or legal guardian. If we become aware that we have collected personal information from a child under 13 without verified parental consent, we will delete that information promptly. Parents or guardians who believe their child has provided us with personal information may contact us at legal@ratemate.com.

12. Nevada Residents

If you are a Nevada resident, you may submit a request that we not sell any personal information we have collected about you by contacting us at legal@ratemate.com.

13. California Shine the Light

Under California Civil Code Section 1798.83, also known as California’s “Shine the Light” law, if you are a California resident, you have a right to prevent your personal information from being disclosed to third parties for those third parties’ direct marketing purposes. If you would like to exercise this right, please contact us at legal@ratemate.com.

14. Questions / Contact Us

If you have any questions regarding this Privacy Policy, please contact us at legal@ratemate.com.

15. Notification of Changes

Any changes to our Privacy Policy will be posted to this page so users are always aware of the information we collect and how we use it. Accordingly, please refer back to this Privacy Policy frequently as it may change.